Your incredible kindness and brightness of character

We wanted to thank you from the bottom of our full hearts for all you've done for us over these months; your fielding of our endless queries, your faster-than-a-speeding-bullet response times and, above all else, your incredible kindness and brightness of character. It was always our pleasure to spend even just a few minutes catching up with you, and we always left with a smile. You make a difference. Truly. We wanted also to thank the good doctor-- We gave our thanks in person, but in truth we could never fully express how thankful we are for what you've done. Your good humour, your expertise - tendered always with a skilful lightness - and your ability to make us feel human all contributed to a winning alchemy, and our experience could not have been better. You will know this already, but you're truly one-of-a-kind. We could not be more grateful to you. We will see you in around six months time-- and hopefully not before! With love